FAQs

Tritex Games is a specialist retailer supplying great games, game accessories and collectable miniatures for use in fantasy and sci-fi war-gaming and roleplaying games. All items we stock in-store can be found on our website.

Tritex Games Ltd
Castlefields, Newport Road, Stafford. ST16 1BQ, United Kingdom.

Tritex Games is owned and independently run by Jason Thornton. Supported by his wife Bethany Thornton. We also have some great staff currently employed at Tritex Games; Sarah, Joseph, Theo, Freddie, Adam & Phillip.

We attend a number of shows and tournaments during the year but we only trade at a few of these. The large ones being Salute at London Excel in April, UK Games Expo at the NEC in Birmingham in May/June.

We also sponsor a number of gaming clubs and tournaments in relation to the games we support on our site and who use the figures we sell.

We are fortunate enough to have some great relations with our suppliers:  Shadowforge Miniatures, Willy Miniatures, Asmodee UK, Spiral Galaxy, Winning Moves, Heo UK, ExpoTools, Cosmic Games, Battlefront, Games Workshop and other gaming distributors.

We also work with a few manufacturers in China.

We are VAT registered and VAT is built into all our prices featured on this website. VAT no GB160221656

EORI GB160221656000

We believe in sharing the profits from our success with others who are in need. Something many do not know about us is that we are Christians and it is cool to be a Gamer and a Christian too. As part of our faith we believe in giving a share of what we receive to those who are less fortunate than ourselves. Each year we give away 10% of our profits to a local mission or charity in support of their work.

Wherever possible we will work with you on items that have been purchased incorrectly or on items you are dissatisfied with upon receipt. However, all refunds are solely at the discretion of Tritex Games and unfortunately costs incurred on postage & packaging of goods are unlikely to be refunded except under exceptional circumstances.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), will be that we will look to support your claim wherever possible as noted above.

Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Tritex Games take credit card orders from most major credit cards via Pay Pal or Opayo. We can also accept cheques (made payable to Tritex Games Ltd) and cash from UK sources – please review payment terms upon checkout.

All of our payment transactions are processed using a secure encrypted connection for your personal security and peace of mind.

We unfortunately cannot accept Money Orders or cheques from abroad – this includes but is not limited to Western Union Money Orders. We are willing to accept cash though in Dollars or Euros, although please contact us beforehand if you wish to pay this way.

(Please feel free to contact us directly if you have any queries on payment methods accepted)

Orders are shipped daily Monday-Friday so you should expect delivery of your order within 2-3 working days within the UK, 5-7 days to European countries and 7-10 working days anywhere else in the world, although most items will be dispatched within 24hrs from us (most UK deliveries are received within 48-72 hrs).

We also offer special delivery rates which wherever possible will be dispatched the next working day for delivery within 24 hours. If we cannot deliver the goods within this time frame, we will tell the consumer immediately and agree on another time for delivery.

You the consumer are given the right to cancel as required by the Distance Selling Regulations. You the consumer have the right to cancel your order without giving a reason.

The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods.

Further information on this can be found on the Department of Trade and Industry website at: https://www.gov.uk/online-and-distance-selling-for-businesses

Yes! Our contact phone number is: 07861 125483

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL.

This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the cards expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order.

When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We collect your email address on sign up so we can notify you of information regarding your order. We may also send you discount codes, exclusive offers and the latest information on games that we will be stocking at Tritex Games via a Newsletters which will be delivered by email. We’ll always treat your personal details with the utmost care and will never sell them to other companies for marketing purposes. If you wish to unsubscribe from this newsletter or not receive any of our  mailings just contact customerservices@tritex-games.co.uk

When you place orders or access your account information the secure server software (SSL) encrypts all information you input before it is sent to us.

All of our email addresses and information is collected lawfully and in accordance with the Data Protection Act 1998 and GDRP.

You may not create a link to any page of this website without our prior written consent.

If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material.

Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.

This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Tritex Games is an independent game company who are passionate about games so you are not dealing with a large corporate company and that gives you the personal touch.   We put the customer first and your order is in safe hands with us.

We pride ourselves on providing a great customer support with a rapid response-time. Our prices are competitive, and in many cases lower than our competitors.

We also offer free shipping to the UK on all orders over £50 and our shipping costs are minimal in any case. You can expect a quick turnaround from order to delivery (We use Royal Mail – 1-2 days or DPD for larger parcels, Europe 5-7 days).

Pre-orders are dispatched as soon as they arrive with us. A precise dispatch due date is displayed on every pre-order. But please note that we cannot guarantee this as things happen with suppliers shipments that are outside of our control (In the case where this is going to take a much longer time we will endeavour to contact you).

Yes you can! Simply choose the ‘Store collection’ delivery option when placing an order.

Yes we do, please note import duties may apply on orders that will be liable by the buyer on receipt, we advise you to check your countries customs regulations before purchase.

We have received your order and it is waiting to be picked.

We also make item’s as ‘On-Hold’ when we print orders off until they are ready to despatch.

We’ve received your order and it is in the process of being fulfilled. This is nothing to worry about! It just means we’re on the case.

Unfortunately we do not buy single cards or most miniatures although we do buy in collections of ‘Wizards of The Coast’ or ‘Wizkids’ ‘Dungeons & Dragons or Pathfinder miniatures’.  Please contact us for a quote.

Single cards of Pokemon, Magic the Gathering and other CCG’s etc take a long time to check over (Days to be precice especially with grading) hence why some companies buy thousands at a time for only a few pounds.  We have a lot of local players and starter players who play these games in store so we do accept donations if you wish to ensure they go to a good home and want to support a local gaming store.